Our Terms and Conditions

Thank you for accessing this website https://gourmetmarket.com.hk. Please read this agreement carefully before using the Gourmet Market Limited website. If at any time you do not agree to these Terms and Conditions then you may not use this site. We reserve the right, at our discretion, to update and/or revise these Terms.


For the purpose of these Terms & Conditions the use of “We” and “Us” shall mean Gourmet Market Limited.


  1. Use of Gourmet Market Limited website

1.1 The Gourmet Market Limited website is provided free of charge for you personal use subject to these Terms and Conditions. By using the Gourmet Market Limited website or by registering with the Gourmet Market Limited website you agree to be bound by these Terms and Conditions.

1.2 Subject to these Terms and Conditions, you are authorised to view our website for your personal use. We may change, suspend or discontinue the use of the website at any time, including the availability of any feature, database, or content. We may also impose limits on certain features and services or restrict access to parts or all of the services without notice or liability.


  1. Amendments

2.1 We may update / change these Terms and Conditions from time to time. Please check periodically for changes. If you do not agree with any of the revised Terms and Conditions, please do not order from Gourmet Market Limited or use the Gourmet Market Limited website. If you continue to use the Gourmet Market Limited website after the date on which the changes take effect, then it will be deemed that you agree to be bound by the new Terms and Conditions.


  1. Ordering

3.1 You may submit orders for Products by using our online ordering facility on the Website at any time. The facility allows you to review your order and make any corrections before submitting it to us and by submitting the order you confirm that you have made any such corrections.

3.2 Where we accept an order, we do all that we can to ensure that your order is fulfilled. Products are, however, subject to availability and market conditions and we do not always know if a Product is or will be available at the time of accepting an order. If we are unable to deliver an item you have ordered, we may offer a reasonable substitute. You may reject that substitute, and you will not be charged for it, or, if you have paid already, we will refund any amount paid for it. If we do not offer a substitute, we will remove the Product from your order so that you are not charged or, if you have paid already, we will refund you the price. We will, however, bear no liability for unavailability of Products.

3.3. We sell only to end users and our Products are not for re-sale. You warrant that you shall not re-sell any of the Products.


  1. Delivery

4.1 The Supplier shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Supplier shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

4.2 Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

4.3 Risk in the Goods shall pass to the Buyer upon delivery of the Goods, or where the Buyer fails to take delivery on the agreed date, at the time delivery was attempted.

4.4 Title in the Goods shall not pass to the Buyer until payment of the price has been made in full.

4.5 It is compulsory – if there is no person at designated delivery address to receive the goods – for special instructions to be given at the relevant point of the order process. Special instructions will give details of a secure location for the goods to be left at the designated delivery address. Once the courier has left the order in the agreed secure location, the risk in the goods shall pass to the buyer.


  1. Returns / Refunds / Cancellations / Amendments 

5.1 Due to the nature of our business, we are unable to accept returns. Should you have a problem with your delivery you will need to contact one of our customer advisors who can help you with your request. They can be reach on +852 9248 8414 or email [email protected]

If you are unhappy with the specifications of an item you have received, please take images of the product and include these in an email to us. We can use these to investigate the issue thoroughly with the relevant supplier.

  1. 2 Cancellations or amendments to orders will not be accepted once order has been placed.


  1. Security

6.1. When you register to use the Website you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password, you should notify us by contacting us immediately. We would also suggest that you also change your password immediately through the My Account section of the Website.

6.2. If Gourmet Market Limited has reason to believe that there is likely to be a breach of security or misuse of the Gourmet Market Limited Website, we may require you to change your password or we may suspend or cancel your account.


  1. Privacy Policy

7.1 Registration data and certain other information about you is subject to our Privacy Policy. For more information, please see our full Privacy Policy


  1. Promotional Offers

8.1 From time to time, Gourmet Market Limited may provide you with promotional codes by way of promotion or otherwise, which may be redeemed by you against a subsequent order placed on the Gourmet Market Limited website.

8.2 The promotional codes, when entered at the appropriate time during the ordering process, will activate the promotion for the corresponding promotional code and will immediately be shown in your shopping basket.

8.3 Failure to enter the correct code or an out of date code will not show anything up in your basket. Should you be having difficulty with a promotional code then please contact Customer Services before submitting your order.


  1. Limitations & Liability

9.1 The Gourmet Market Limited website and any software is provided on an “AS IS” basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement.

9.2 Gourmet Market Limited assumes no liability for any viruses or any other disabling features that affect your access to or use of the Gourmet Market Limited website.

9.3 Gourmet Market Limited assumes no liability for any incompatibility between the Gourmet Market Limited website and other websites, services, software and hardware.

9.4 To the full extent allowed by law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Gourmet Market Limited website.

9.5 Nothing in this paragraph applies to Gourmet Market Limited’s liability in respect of products sold.

9.6 Nothing in these Terms and Conditions shall exclude Gourmet Market Limited’s liability for personal injury or death caused by its negligence.


  1. Intellectual Property

10.1 The content of the Gourmet Market Limited website is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Gourmet Market Limited website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.

10.2 You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Gourmet Market Limited website without prior written permission from Gourmet Market Limited.

10.3 No Licence is granted to you in these Terms and Conditions to use any trade mark of Gourmet Market Limited.


  1. Suspension or cancellation of registration

11.1 Gourmet Market Limited may suspend or cancel your registration at any time at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

11.2 You can cancel your registration and your right to use Gourmet Market Limited at any time by informing us in writing. If you do so you must stop using the Gourmet Market Limited website.

11.3 The suspension or cancellation of your registration and the right to use the Gourmet Market Limited website shall not affect either party’s rights or liabilities.

11.4 Paragraph 7 of these Terms and Conditions shall remain in force after cancellation.


  1. Miscellaneous

12.1 You may not assign, sub-license or otherwise transfer your rights under these Terms and Conditions

12.2 If any of these Terms and Conditions is found to be invalid by any court of law having competent jurisdiction, the validity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect and enforceable.

12.3 Gourmet Market Limited shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

12.4 If you breach these Terms and Conditions and Gourmet Market Limited ignores this, Gourmet Market Limited will still be entitled to use its rights and remedies at a later date or in any other situation where you breach these Terms and Conditions.